Terms of service

Terms of Service

By placing an order with PanelKing, you are entering into a legally binding contract. Please read these Terms of Service carefully to ensure they meet your expectations. If you have any questions before placing your order, please contact us at sales@panelking.co.uk.

Disclaimers

Pattern Repeats

Our 10mm shower panels are manufactured using repeating printed designs. As a result, seamless pattern matching across multiple panels cannot be guaranteed.

Please note that our panels are manufactured in production batches. If you require panels from the same batch as a previous order, please contact us before placing your order and we will check current availability.

Booking Installers

To avoid unnecessary costs, please do not arrange installation until your order has been delivered and thoroughly inspected. PanelKing accepts no responsibility for installer fees, labour costs or any third-party charges resulting from delivery delays or products that have not been inspected prior to installation.

Delivery Timescales

Whilst we aim to meet all estimated delivery times, unforeseen delays can occasionally occur. We will always do our best to keep you informed and ensure your order is delivered as quickly as possible. PanelKing cannot be held responsible for delays that are outside of our reasonable control.

Interpretation

For the purposes of these Terms of Service:

Consumer means an individual acting wholly or mainly outside of their trade, business, craft or profession.

Contract means the legally binding agreement between you and PanelKing for the supply of Goods and/or Services.

Delivery Location means the delivery address specified on your order or any other agreed location.

Goods means any products supplied by PanelKing as detailed in your order.

Privacy Policy means our policy governing the collection, storage and processing of personal information submitted through www.panelking.co.uk.

Services means any services and associated Goods advertised on www.panelking.co.uk and supplied as part of your order.

Customer Responsibilities

Co-operation

You agree to provide any information reasonably required to enable us to fulfil your order and, where applicable, provide safe and suitable access for deliveries.

Customer Default & Termination

Failure to cooperate or comply with these Terms may result in delays, suspension of services or cancellation of your order. Where a breach is not remedied after reasonable notice, PanelKing reserves the right to terminate the Contract immediately.

Installation & Returns

We strongly recommend inspecting all Goods immediately upon delivery and before arranging installation.

PanelKing is not responsible for any installation costs, labour charges or other third-party expenses.

Panels, trims or accessories that have been cut, installed, modified or partially used cannot be returned and are not eligible for a refund or replacement unless required under your statutory rights.

Delivery Acceptance

Inspection Upon Delivery

You must inspect your order upon delivery. If the packaging or products show any visible signs of damage, this must be clearly noted on the driver's delivery paperwork before signing.

Acceptance of Goods

Claims cannot be accepted where goods have been signed for as being received in good condition.

Please note that signing for goods as "unchecked" is not recognised as a damage notification and will not be accepted as evidence of transit damage.

Damage Reporting

Any damaged, faulty or missing items must be reported to PanelKing within 24 hours of delivery.

To help us process your claim quickly, please provide:

  • Your order number.

  • Clear photographs of the damaged product.

  • Clear photographs of the packaging as received.

This policy is in addition to, and does not affect, your statutory consumer rights.

PanelKing

Premium Wall Panels & Flooring

Unit 3, Southgate Industrial Estate
Green Lane
Heywood
OL10 1ND

Website: www.panelking.co.uk

Email: sales@panelking.co.uk