Shipping policy

Shipping Policy

At PanelKing (Premium Wall Panels & Flooring for Modern Interiors), we specialise in supplying large-format wall panels, PVC Wall Panels, Solid Wall Panels, SPC Flooring, Laminate Flooring, PVC Trims, Ceiling Cladding, Acoustic Wall Panels and Wall Panel Accessories that require specialist handling.

To ensure your order arrives in excellent condition, we do not use standard national parcel couriers. Instead, all orders are delivered using our own dedicated delivery vans and experienced delivery team.

1. Delivery Areas

We currently deliver to UK Mainland addresses only.

Please Note: We are currently unable to deliver to:

  • Northern Ireland

  • Offshore Islands (including the Isle of Wight, Isle of Man, Channel Islands and other offshore locations)

2. Delivery Charges

Standard Delivery: £30.00 (Inc. VAT) for all mainland UK deliveries.

When Your Delivery Arrives

Orders are delivered to your front door. For apartment buildings, deliveries are made to the ground-floor entrance or foyer only.

If you are unavailable at the time of delivery, please let us know in advance if you would like your order left in a safe place or with a neighbour.

3. Delivery Timescale

Our team works hard to dispatch and deliver your order as quickly as possible.

  • Delivery Window: 5–7 working days.

  • Delivery Scheduling: Once your order has been placed, our logistics team will contact you to arrange and confirm your delivery date.

4. Our Dedicated Delivery Service

Large wall panels and flooring products require careful transportation. Unlike standard courier networks, our dedicated delivery fleet helps minimise the risk of damage during transit.

Our delivery service offers:

  • Reduced Handling: Your order remains on the same vehicle from our warehouse to your delivery address, avoiding courier depots and sorting hubs.

  • Experienced Handling: Our trained drivers understand how to transport and unload large-format panels safely to reduce the risk of bending, cracking or other damage.

  • Arrival Notification: Where possible, our driver will contact you approximately 30–60 minutes before arrival.

5. Delivery Requirements & Property Access

Due to the size and weight of our products, please ensure the following:

  • Kerbside Delivery: Deliveries are made to ground-floor kerbside locations only. Our drivers are not insured to carry goods inside properties, upstairs or through restricted access areas.

  • Recipient Required: Someone aged 18 or over must be present to inspect and sign for the delivery.

  • Vehicle Access: Please ensure there is suitable access for a large delivery vehicle. If your property has restricted access, narrow roads or height restrictions, please advise us when placing your order.

6. Inspection & Damage Claims

Although our dedicated delivery fleet greatly reduces the risk of damage, we strongly recommend inspecting your order immediately upon delivery.

  • Immediate Inspection: Please inspect your order before signing the delivery note.

  • Damage Reporting: If any damage is found, please notify the driver where possible and contact our customer support team at info@panelking.co.uk within 24 hours of delivery. We will assess the issue and arrange a priority replacement where appropriate.

7. Damage Reporting & Claims Policy

We take every precaution to ensure your products arrive in perfect condition. However, due to the nature of large building materials, the following procedure must be followed to qualify for a replacement or refund.

Inspection Upon Delivery

It is the customer's responsibility to inspect all goods when they are delivered. If there are any visible signs of damage to either the packaging or the products, this should be clearly noted on the driver's delivery paperwork before they leave.

24-Hour Reporting Period

Any damaged, defective or missing items must be reported to our customer service team within 24 hours of delivery.

Information Required

To process your claim, please provide:

  • Your order number.

  • Clear photographs of the damaged product.

  • Clear photographs of the external packaging as received.

Installation Constitutes Acceptance

Please do not install, cut or modify any product that you believe to be damaged or faulty. Once a product has been cut or installed, it is considered accepted and we cannot offer a replacement or refund for damage reported after installation.

Late Claims

Claims submitted after the 24-hour reporting period may be declined, as we are unable to determine whether any damage occurred during transportation or after delivery.